Frequently Asked Questions
How do I pay for my order?
If you are unhappy with the order, please notify us within 24 hours. You may then return the item within 5 working days, securely packaged and at your own cost and we will credit you so that you may select something else. If the item arrives at our studio in a damaged condition, no credit will be offered. Unfortunately no returns on international purchases.
How is my shipping cost calculated?
Local shipping within South Africa (for items purchased online only)
- R80.00 courier fee for orders delivered to Western Cape
- R190.00 courier fee for orders delivered to other provinces within South Africa
How long will it take to get the order from Art Soko ?
If the item is a stock item, the delivery within South Africa will be approximately 7 working days. If it is a customized item which has to be especially made, the delivery time will be estimated accordingly on confirmation of the order.
How is my order packaged?
The ceramics are packaged with bubble-wrap and secured in a strong cardboard carton. The parcel is insured for total loss. In the case of a damaged item we need to be notified within 48 hours with images and description of the damage. We will then replace the item and courier cost at our expense.
Can I return my order?
If you are unhappy with the order, please notify us within 24 hours. You may then return the item within 5 working days, securely packaged and at your own cost and we will credit you so that you may select something else. If the item arrives at our studio in a damaged condition, no credit will be offered. Unfortunately no returns on international purchases.